Livegenic

Livegenic is an enterprise customer service support application. Using this app, the end consumers of B2B products and services can provide a point of view one-way visual stream to a customer service agent, improving and clarifying communications for simple and quick issue resolution. Patented Livegenic solution is designed to run simultaneously with the native phone function, allowing customers to remain on the call with customer service over 800 number hotlines, while being able to install and run real-time visual issue delivery in parallel. Livegenic app is ideal for customer service support of tangible items such as electronics, IT hardware, robotics, medical devices, mechanical and industries equipment. It can also be used by customers in insurance claims (and public adjusters), call centers, utilities, and even furniture assembly.Part of Livegenic Real-time Guidance service, this mobile app delivers quality adaptable video, allows multi-channel sharing of the visual stream, and offers cloud based recording and storage options depending on the business needs.Features include:-Simple and Easy to Use, No configurations. Single Button Activation to Stream.-Cloud based Recording and Replay-Simultaneous use of Phone with Visual Stream-Ubiquitous access to Real-time Stream on any Internet Connected device-Easy Sharing of Visual Stream via Text and Emails-Adapted for Highest Quality Video at Connection Speeds and Device Capabilities available-High Quality Video over 3G, 4G, and WiFi connections-Visual Stream Privacy-Enterprise Level SupportRequirements and Recommendations:Livegenic will consume battery power. For best results, ensure you have adequate battery remaining and have unnecessary apps closed out on the mobile device.App consumes data bandwidth. Please check with your service provider for any potential data charges the video transmission will incur, or utilize a WiFi connection or a hotspot.Please be aware of your environment to protect yourself from accidental streaming of legally protected or private property.If any unexpected issues are encountered, we encourage you to provide feedback or contact support so we can improve our services. Livegenic MissionWe believe in the importance of quality service. End customers of organizations that do not offer Livegenic services in their suite of customer service solutions can still freely utilize this application to enhance their communications with the customer service agents that are able to access websites outside of their intranet. For full Livegenic capabilities, please visit www.livegenic.com.Please help us make our services better by reporting issues and providing feedback. We want to hear from you and welcome all of your feedback. Please contact us at feedback@livegenic.com.We wish you the best customer service experience.